At The London Pharma Clinic, we strive to provide exceptional healthcare services. If you are not satisfied with any aspect of our service, we encourage you to contact us to resolve the matter. You can submit your complaint by email at complaints@thelondonpharmaclinic.co.uk, by phone at +44 (0)2078281222, or by using the contact form on our website.
We will acknowledge your complaint within two working days and aim to provide a full response within 10 working days. If your complaint is not resolved to your satisfaction, you can escalate it to the General Pharmaceutical Council (GPhC).
GPhC Website: www.pharmacyregulation.org
GPhC Phone: 020 3713 8000
GPhC Email: concerns@pharmacyregulation.org
We take all complaints seriously and treat your information confidentially in line with our Privacy Policy and GDPR guidelines.
Complaints Procedure for The London Pharma Clinic
Complaints Procedure – Compliant with GPhC Requirements
At The London Pharma Clinic, we are committed to providing high-quality healthcare services to our patients. However, we understand that there may be instances when you are not satisfied with the service you receive. In such cases, we welcome your feedback and will address your concerns promptly and fairly in accordance with the standards set by the General Pharmaceutical Council (GPhC).
Step 1: How to Make a Complaint
You can make a complaint to The London Pharma Clinic using any of the following methods:
By Email: complaints@thelondonpharmaclinic.co.uk
By Phone: +44 (0)20 78281222 (Monday to Friday, 9 am to 6 pm)
By Post:
The London Pharma Clinic
Clinmichem Pharmacy,
29 Upper Tachbrook Street,
Victoria,
London, SW1V 1SN
Step 2: Information to Provide When Making a Complaint
To help us resolve your complaint quickly and effectively, please provide the following information:
Your name and contact details
A clear description of your complaint
Details of any previous correspondence related to the issue
Any relevant documentation that supports your complaint
Step 3: What Happens After You Make a Complaint?
Acknowledgement:
We will acknowledge receipt of your complaint within two working days.
Investigation:
Your complaint will be fully investigated by a senior member of our team. We may contact you for further information during this process.
Response:
You will receive a written response within 10 working days of receiving your complaint. If more time is needed, we will keep you updated on the progress of your complaint.
Resolution:
Our response will include details of any actions we have taken to resolve your complaint, along with any changes we will implement to prevent similar issues in the future.
Step 4: If You Are Not Satisfied with Our Response
If you are not satisfied with the outcome of your complaint, you can escalate the matter to the following regulatory body:
General Pharmaceutical Council (GPhC)
GPhC is the independent regulator for pharmacists and online pharmacy services in Great Britain.
Website: www.pharmacyregulation.org
Phone: 020 3713 8000
Email: concerns@pharmacyregulation.org
The GPhC can investigate concerns about the professional conduct of pharmacists and the quality of pharmacy services.
Step 5: Confidentiality and Data Protection
All complaints will be handled in strict confidence, and your personal information will be protected in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR).
Improvement and Learning
We take all complaints seriously and use them as an opportunity to improve our services. We continuously review our procedures to ensure the highest standards of care for all our patients.
